From our earliest days of riding on the North Shore, it’s a promise we’ve kept for almost thirty years.
That meant building the highest quality products that can withstand the rigours of modern-day mountain biking (as well as old-school jank, if that’s your thing). It also meant standing by our riders if something went wrong with our products.
Processing a warranty can disrupt your season. It always seems to drag on far longer than it needs to and can be a huge pain in the butt. But it doesn’t have to be that way. From now on, we’re covering pretty much all our hard goods under a comprehensive Lifetime Warranty. Crashes Included.
As much as it hurts to say, crashes are a part of mountain biking. So why aren’t more bike brands covering their gear against crashes? We do. Break a Race Face part while riding and we’ll ship you a fresh part. For free.
Neat, huh?
A note on what types of “crashes” are included; it only covers crashes while riding your bike. If you drive into a low-clearance parkade with your bike on the roof rack, that’s on you. No intentional destruction either, please. Take care of your stuff the best you can, and we’ll take care of you.
Our Lifetime Warranty now covers the bulk of our hard goods including: Wheels, Pedals, Handlebars, Stems, Cranks, Chainrings and Static (non-actuated) seat posts.
Basically, if you see the Lifetime Warranty marker on a product page of our website, that product is covered.
All our dropper posts, apparel, protection, grips, bottom bracket bearings and tailgate pads will continue to be covered under our Limited Warranty. This is because some products aren’t made to endure anyone’s lifetime (like gloves or pads) or they require regular servicing to stay in good working order (like droppers). Of course, if you have any issues with Limited Warranty products, get in touch and we’ll do everything we can to get you back on the trails.
No more red tape runarounds or excruciatingly long wait times for a decision on your warranty claim. We’re here to help. You can start your claim through the bike shop or online retailer that sold you the product or go directly through us. Whichever way is quickest and easiest for you to get back on your bike.
All our apparel, protection, grips, bottom brackets, tailgate pads and discontinued products are covered under our Limited Warranty program. This covers defects in workmanship and materials as the result of the product’s intended use for a period of two (2) years from the date of purchase. The Limited Warranty on dropper posts is one (1) year from the date of purchase in North America and two (2) years from the date of purchase in Europe. The Limited Warranty does not cover defects caused by third-party modifications, repairs, or replacement parts, nor does it cover scratches, normal wear and tear, and the natural breakdown of materials over extended time and use.
The Limited Warranty does not include crashes. However, should a product covered under the Limited Warranty not function properly after a crash, contact us and we’ll assess if your part qualifies for a replacement at a discounted rate.
In countries such as Germany that have laws restricting the usage of a Lifetime Warranty statement or require an explicit warranty term, the Race Face Lifetime warranty including crashes has a warranty term of 10 years.
For products not covered by the Race Face Lifetime Warranty crashes included, those products are covered by the Race Face Limited warranty for a period of two (2) years or the minimum requirement of the country where the product was purchased, whichever is longer.
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